Privacy Policy

1. Information We Collect

• Name, phone number and email address (when contacting us or booking a repair)
• Device details required for repair or sales service
• Location information for home pickup and service area confirmation
• Website usage data collected via cookies and analytics tools
• WhatsApp and call logs related to service enquiries

2. How We Use Your Information

• To provide repair, sales and maintenance services you have requested
• To contact customers regarding their service requests and status updates
• To send service updates, repair completion notifications and follow-up
• To improve our website, services and customer experience
• To comply with legal and regulatory obligations

3. Data Sharing

We do not sell, rent or share your personal data with third parties for marketing purposes. Your data may be shared with service partners only where strictly necessary to fulfil your repair or service request.

4. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

5. Cookies

Our website may use cookies to improve user experience and analyse website traffic. We use Google Analytics and Google Ads tools which may set their own cookies.

6. Google Ads & Conversion Tracking

We use Google Ads conversion tracking (AW-16547423594) to measure the effectiveness of our advertising campaigns. You can opt out via Google Ads Settings.

7. Your Rights

• You may request access to the personal data we hold about you
• You may request correction or deletion of your personal data
• You may opt out of marketing communications at any time

8. Data Retention

We retain customer data for as long as necessary to provide services. Repair records are typically retained for up to 2 years.

9. Contact

For any privacy-related queries:
vSource Computer & Laptop Repair
Office No. 310, Gini Bellina, Porwal Road, Lohegaon, Pune – 411047
Email: vsourceitsales@gmail.com
Phone: 705 705 2000